Complaints

At Pharmacy@Roxton, we are committed to providing a high standard of care and service to all of our patients. We value all feedback and take complaints seriously. If you are unhappy with any aspect of our service, we want to hear from you so we can look into the matter fairly, promptly, and professionally.

We will always aim to resolve concerns as quickly as possible and use your feedback to help improve our services across both Pharmacy@Roxton and Pharmacy@Freeman Street. If you would like to make a complaint, please contact us using the details below and a member of our team will be happy to help.

How to Make a Complaint

You can raise a complaint in person, by telephone, or by email. Please provide as much detail as possible, including your name, contact details, and a clear explanation of your concern, so we can investigate the matter properly and keep you informed.

Contact Details

What Happens Next

Once we receive your complaint, we will review the information provided and respond as soon as possible. Where needed, we may contact you for further details so we can fully understand your concerns and work towards a resolution.

Our aim is to handle complaints in a respectful, confidential, and timely manner. Patient feedback is important to us and helps us continue improving the quality of care and service we provide.